Relevance verified: 05/10/2026
1. Operator Details
Detective Slots Casino (the “Platform”) operates as an online gaming service accessible to players in Canada through the website https://detective-slots-casino-canada.com/. The Platform is operated by a licensed entity incorporated under the laws of Curaçao, with operational correspondence addressed to: 120 Bremner Blvd, Suite 1800, Toronto, ON M5J 0A8, Canada.
For all regulatory, legal, or compliance inquiries, players may contact the operator directly:
- Email: [email protected]
- Phone: +1 (416) 555-7842
2. Gaming Licence
Detective Slots Casino holds an online gaming licence issued pursuant to the regulatory framework of Curaçao. The licence details are as follows:
- Licence Number: 5536/JAZ2024-072
- Licence Type: Online Gaming Licence (Business-to-Consumer, covering casino games, slots, live dealer games, and related interactive gaming products)
- Issuing Authority: Curaçao Interactive Licensing N.V. (C.I.L.), operating under the oversight of the Curaçao Gaming Authority (CGA)
- Jurisdiction of Regulation: Curaçao, Kingdom of the Netherlands
The Curaçao Gaming Authority (CGA) is the competent supervisory body responsible for oversight of online gaming activities conducted under this licence. The CGA operates under the National Ordinance on Games of Chance (Landsverordening op de kansspelen, “LOK”), which constitutes the primary legislative framework governing online gaming offered in or from Curaçao. Inquiries directed to the CGA may be submitted via the official portal at https://www.gamingcontrolcuracao.org/.
3. Territory of Service
Detective Slots Casino provides its services to players located in Canada, subject to applicable federal and provincial law. Players are solely responsible for verifying that online gambling is lawful in their province or territory of residence prior to registering an account or placing any wager.
The Platform does not direct its services to residents of jurisdictions where online gaming is prohibited by applicable law. The operator reserves the right to restrict access or close accounts where a player is determined to be located in a non-permitted jurisdiction.
4. Age Restriction and Player Eligibility
Access to all gaming services offered by Detective Slots Casino is restricted to individuals of legal gambling age. In Canada, the minimum legal age for gambling is 18 years in the provinces of Alberta, Manitoba, and Quebec, and 19 years in all remaining provinces and territories.
By creating a registered account, a player confirms that they meet the minimum age requirement applicable in their province or territory of residence. The Platform applies strict age verification procedures and may request government-issued photographic identification at any stage. Any account found to have been opened by a person below the applicable legal age will be closed immediately, with all associated balances and winnings forfeited in accordance with applicable regulatory obligations.
Persons under the age of 18 are strictly prohibited from accessing or using this Platform in any capacity.
5. Anti-Money Laundering and Know Your Customer (AML/KYC) Policy
Detective Slots Casino operates in compliance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA, S.C. 2000, c. 17) and all related regulatory guidance issued by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). The Platform maintains a comprehensive AML/KYC programme designed to prevent the use of its services for money laundering, terrorist financing, or other financial crimes.
As part of this programme, the following obligations apply:
Identity Verification. All players are required to complete identity verification before processing withdrawals or upon request at any time determined by the operator. Verification documents may include, but are not limited to, a valid government-issued photo identification document (such as a passport or driver’s licence), proof of residential address (such as a utility bill or bank statement issued within the preceding 90 days), and proof of ownership of the payment method used for deposits.
Source of Funds. Where the volume or pattern of transactions gives rise to reasonable concern, the operator may request documentation confirming the lawful source of funds deposited or wagered on the Platform. Players are required to cooperate fully with such requests.
Transaction Monitoring. The Platform employs ongoing transaction monitoring procedures to detect and assess unusual or potentially suspicious activity. Where such activity is identified, the operator is required by law to file a report with the relevant authority and may be prohibited from disclosing the existence of such a report to the player concerned.
Reporting Obligations. The operator fulfils all mandatory reporting obligations under the PCMLTFA, including the submission of Large Cash Transaction Reports, Suspicious Transaction Reports, and Electronic Funds Transfer Reports as required.
Accounts for which KYC verification cannot be completed within a reasonable period will be restricted and may be permanently closed. Deposited funds will be returned through the original payment method where this is permitted by law and technically feasible.
6. Data Protection and Privacy
Detective Slots Casino processes personal data in accordance with its Privacy Policy, available at https://detective-slots-casino-canada.com/privacy-policy/, and in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA, S.C. 2000, c. 5) and relevant provincial privacy legislation where applicable.
Personal data collected from players, including identification documents, financial information, and usage data, is processed exclusively for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the provision of gaming services. Data is not sold, shared with third parties for marketing purposes, or transferred outside of the applicable legal framework without the player’s informed consent, except where required by law.
Players hold rights in respect of their personal data, including the right to access, correct, and in certain circumstances request the deletion of their personal data. Requests in connection with personal data should be directed to [email protected].
The Platform employs industry-standard technical and organisational security measures, including SSL encryption for all data transmissions, to protect player data against unauthorised access, loss, or disclosure.
7. Responsible Gambling
Detective Slots Casino is committed to providing a safe and responsible gambling environment. The Platform acknowledges that gambling can present risks to a minority of players and has implemented a range of measures to support responsible play.
Player Tools. Registered players may request the application of the following account controls at any time by contacting support:
- Deposit limits (daily, weekly, or monthly)
- Session time limits
- Wagering limits
- Cooling-off periods
- Self-exclusion (temporary or indefinite)
Self-Exclusion. Players who wish to exclude themselves from the Platform may request a self-exclusion period by contacting [email protected]. Self-exclusion requests are processed without undue delay. During the period of self-exclusion, the account will be restricted from all gaming activity and promotional communications will be suspended.
Underage Gambling Prevention. The Platform maintains technical safeguards and verification procedures to prevent access by persons below the applicable legal gambling age.
Support Resources. Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from the following independent organisations:
- Gambling Therapy: https://www.gamblingtherapy.org/
- BeGambleAware: https://www.begambleaware.org/
The Platform does not extend credit to players and does not permit borrowing as a means of funding a gaming account.
8. Dispute Resolution
In the event of a complaint or dispute arising from the use of the Platform, players are encouraged to submit a written complaint in the first instance to [email protected], providing full details of the issue, the date it arose, and any relevant supporting documentation.
The operator will acknowledge receipt of a complaint within 48 hours and will endeavour to provide a substantive response within 14 calendar days. Where a complaint is complex or requires further investigation, the player will be kept informed of progress.
If a dispute cannot be resolved to the player’s satisfaction through the internal complaints process, the player may escalate the matter to an independent alternative dispute resolution (ADR) body, as permitted under the applicable regulatory framework. The Curaçao Gaming Authority also maintains supervisory oversight over licensed operators and may be contacted where a regulatory concern arises.
Nothing in this dispute resolution process limits the player’s right to pursue remedies available under applicable Canadian consumer protection legislation.
9. Governing Law
These terms and the operation of Detective Slots Casino are governed by the laws of Curaçao as they apply to the operator’s gaming licence, and by applicable federal and provincial law in Canada as they apply to players. In the event of a conflict, the applicable statutory provisions of Canadian law take precedence in respect of consumer rights and protections afforded to Canadian players.
This page is provided for informational purposes and does not constitute legal advice. Players are advised to consult an independent legal advisor if they require guidance on the legal status of online gambling in their province or territory.